Question 1

11. What characters do you have for the dance party? Do I only get one?

Accepted Answer

Our costume characters are Elsa, Olaf, Minnie Mouse, Mickey Mouse, Minion, Teenage Mutant Ninja Turtle, Chase from Paw Patrol, Skye from Paw Patrol, Catboy from PJ Masks, Pikachu, Moana, Rainbow the Unicorn, and Peppa Pig. One character comes with each birthday party, but you can add additional characters for $30 each. Please note that additional characters must be added at least 48 hours before your party.

Question 2

1. Can I book a party on your website?

Accepted Answer

Absolutely, book your party today by clicking here.(https://ecom.roller.app/letsplaybirmingham/bookaparty/en-us/home) Alternatively, you can call us during our business hours or stop by to reserve your party in person.

Question 3

2. Do you only cater for Birthday parties?

Accepted Answer

We cater not only for Birthday parties but for all your celebrations. We have various packages, and we also offer private parties before and after our normal business hours.

Question 4

3. Do you require a deposit to reserve a party?

Accepted Answer

A 50% deposit is required to make a reservation; we accept all major credit cards or cash only.

Question 5

4. What is your refund policy?

Accepted Answer

If you cancel your party:
30 days before the party date- full refund
29 to 8 days before the party date – no refund but you can reschedule to a future date, however, rescheduling will not reset the 30 day refund period.
7 days before the party date – no refund, no reschedule.

Question 6

5. Can I bring my own food?

Accepted Answer

Other than cakes, cupcakes, and dry snacks such as chips, Chex mix, goldfish, pretzels, etc. no outside food is permitted at Let’s Play. A $75 outside food fee is applied if you wish to bring outside food. With the exception of pizzas and ice cream, these will have to be ordered through us regardless of the outside food fee.

Question 7

6. Can I invite extra children than your package allows?

Accepted Answer

Absolutely, you will pay $20 +tax per extra child for a Premium Birthday Party and $25 +tax per extra child for the Private Party.

Question 8

7. Do you allow "Walk-In" Parties?

Accepted Answer

At Let's Play we want you to experience our complete birthday party experience due to this reason we do not allow "walk-in" parties, however you are welcome to bring in your group of guests to play at our facility. Please bear in mind we do not allow any outside food, so you will not be allowed to bring in a cake if you do not wish to book a party with us.

Question 9

8. What should I bring on the day of my party?

Accepted Answer

Birthday cake, cake cutter, and candles, no ice-cream cakes, please. You can bring a cooler with extra single-serve drinks for your guests.

Question 10

9. What is the timeline for my party?

Accepted Answer

Our parties run for two hours. During the first hour, you and your guests will have access to the play area while our party coordinator sets up the party room. Please note that the party room will not be available during this time. While we’re happy to assist with your decorations, please keep in mind that this may reduce your room time. About thirty minutes into the party, we’ll kick off a dance party featuring a Let’s Play character of your choosing. In the second hour of the party, you and your guests will move to the private party room for pizza, cake, and presents. Please note that we’ll need the room back at the end of the second hour, but you and your guests can continue playing until we close

Question 11

10. What decorations can I bring? Does Let's Play provide any decorations?

Accepted Answer

While we don’t offer any decorations, you’re free to buy balloons from us. If you prefer to bring your own balloons, please note that we won’t be able to inflate them on-site. We kindly ask that you avoid glitter, confetti, silly string, and pinatas. We’re happy to lend a hand with your decorations if you need it. During the first hour of your party, your party coordinator will set up the decorations you bring, though please note that this may reduce your room time.

Question 12

11. What characters do you have for the dance party? Do I only get one?

Accepted Answer

Our costume characters are Elsa, Olaf, Minnie Mouse, Mickey Mouse, Minion, Teenage Mutant Ninja Turtle, Chase from Paw Patrol, Skye from Paw Patrol, Catboy from PJ Masks, Pikachu, Rainbow the Unicorn, Peppa Pig, and Bluey. One character comes with each birthday party, but you can add additional characters for $30 each. Please note that additional characters must be added at least 48 hours before your party.